STORE POLICY
STORE POLICY
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Authenticity & Quality Assurance: ​
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​At Sparkle Shine Jewels, we take pride in offering high-quality pure silver and gold jewelry, articles, coins, and Lord idols. Each piece is carefully crafted and undergoes strict quality checks to ensure authenticity and purity. Our gold and silver products are sourced from trusted suppliers and hallmarked as per industry standards.
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Orders & Payments:
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​All orders placed on our website or in-store are subject to availability. We accept payments through secure gateways, including credit/debit cards, bank transfers, and other approved digital payment methods. Orders will only be processed once the payment is successfully received. Any payment discrepancies or failed transactions must be resolved before order confirmation.
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Shipping Options:
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​We provide a variety of shipping options to suit your needs, including standard and expedited shipping. You can choose your preferred method at checkout. Our goal is to ensure a smooth and reliable delivery experience for all our customers.
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Delivery Time:
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​Delivery times depend on your location and the shipping option selected. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor its journey. While we strive to meet estimated delivery timelines, unexpected delays due to external factors may occur.
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International Orders:
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We proudly ship worldwide. However, please note that customs duties and taxes may apply to international orders, depending on your country's regulations. These charges are not included in your purchase and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information before placing an order.
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Shipping Costs:
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​Shipping costs are calculated based on the weight of your order and your location. The exact charges will be displayed during checkout before you complete your purchase. We aim to offer fair and transparent pricing to make your shopping experience hassle-free.
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Processing Time:
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​Once your order is confirmed, please allow 1-3 business days for processing before shipment. During peak seasons or promotional events, processing times may vary slightly. We appreciate your patience as we carefully prepare your order for dispatch.
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Pricing & Taxes:
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​Prices listed on our website are inclusive of applicable VAT and taxes unless stated otherwise. Prices are subject to change without prior notice due to fluctuations in the precious metals market. Customers are advised to check the final price at checkout before confirming their order.
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RETURNS/REPLACEMENTS
1. No Returns:
All purchases made with Sparkle Shine Jewels are final and cannot be returned under any circumstances. Due to the delicate nature of our products and to ensure hygiene, we do not accept returns for any reason, including change of mind, incorrect selection, or personal preference.
2. No Replacements or Exchanges:
We do not offer replacements or exchanges on any of our products. Each item is carefully inspected and undergoes strict quality control before being shipped. In the rare event of receiving a damaged or defective item, please refer to our ‘Damaged or Defective Items’ section below.
3. Damaged or Defective Items:
Although we ensure high standards of quality, if an item arrives damaged due to transit, customers must notify us within 24 hours of receiving the order. A clear video and images of the damaged product along with the original packaging must be sent to our customer support team for verification. Upon review, we will assess the situation and provide an appropriate resolution at our discretion.
4. Cancellations:
Orders once placed cannot be canceled if they have already been processed or shipped. If you wish to cancel an order before processing, please contact us immediately. Cancellation approval is subject to our review, and any refunds, if applicable, will be processed after deducting applicable charges.